Terms and rules

Version 1.0 · Effective 27 September 2026

These terms apply to xenro.biz, the Xenro community, product catalogue and support forum. The site is operated by Xenro, based in Singapore. Contact: xenro.bizz@gmail.com or the contact form. Xenro is an independent developer and is not XenForo Ltd.

Accounts and eligibility

You must be at least 13 years old to register, and meet any higher minimum age required by the law that applies to you. If you cannot enter into a purchase agreement yourself, a parent, guardian or authorized representative must handle the purchase where permitted by law.

Use an email address you control, keep account information accurate and protect your login credentials. Do not share an account to give others access to paid downloads. Contact us promptly if you believe your account has been compromised. Registration requires email verification and may be reviewed by a moderator.

Forum conduct

• Keep discussions relevant to the section and treat other members respectfully. Do not harass, threaten, impersonate or disclose another person's private information.
• Do not post spam, deceptive promotions, scams, malware, stolen credentials, pirated software or instructions intended to compromise someone else's systems.
• Share only content, code, images and files that you have the right to share. Do not upload paid add-ons or styles without the right holder's permission.
• Do not manipulate reviews or reactions, evade account restrictions, or use automation that disrupts the forum, bypasses access controls or collects members' personal data without authorization.
• Criticism and negative reviews are welcome when they describe your experience accurately. Do not fabricate claims or present someone else's work as your own.

Your posts and uploads

You retain ownership of your original content. By posting it, you give Xenro a non-exclusive permission to host, store, reproduce, format and display it as needed to run, moderate and back up the forum. Public content may appear in search results and discussions that quote it. This permission does not transfer ownership or allow us to sell your content as a separate product.

Public support topics, profiles and attachments can be read or copied by other people. Remove passwords, API keys, license tokens, payment details and personal data from logs or screenshots before posting. Direct messages are not a substitute for a secure credential-sharing service.

You may request correction, removal or anonymization of your content. We will consider the request, applicable privacy rights, the context of the discussion and any legal need to keep records. Account deletion does not automatically remove every post, quotation or copy held by another person; the privacy policy explains how to make a request.

Resources, purchases and licenses

Before buying, check the resource description, supported XenForo version, dependencies, installation requirements, price, currency and included support or updates. Any applicable tax or additional charge must be disclosed before payment. Access to a paid resource is granted after payment is confirmed or access is explicitly granted by Xenro.

Software use is governed by the Xenro product license and any product-specific terms disclosed before purchase. Paid products normally allow one production forum and one private test copy; free products allow any number of your own forums. A separate XenForo license and licenses for required third-party components remain your responsibility.

Use only the payment instructions shown in your account. For cryptocurrency payments, check the asset, network, address, exact invoice amount and expiry before sending. Wallet or network fees are separate. A submitted transaction reference is not payment confirmation. If a payment is late, duplicated or incorrect, contact us with the order or invoice reference; recovery is not guaranteed and must be assessed individually.

For missing access, a duplicate charge or a product defect, contact xenro.bizz@gmail.com. Refund requests are assessed under the disclosed purchase terms and applicable law. These terms do not remove mandatory consumer remedies. A completed full refund or reversal affects the associated license as explained in the product license.

Support and availability

Use the relevant support section and include the product version, XenForo version, steps to reproduce the issue and a redacted error message. Support scope and included updates are those offered with the product. Custom development, installation services and compatibility work are included only when expressly offered.

Keep backups and test changes before applying them to a production forum. The site and downloads may be unavailable during maintenance or faults. We do not promise uninterrupted service, a fixed support response time or compatibility with every third-party customization. Nothing here excludes a warranty, liability or consumer right that the law does not allow us to exclude.

Moderation and reports

Use the Report control or contact us about abuse, exposed personal information or copyright concerns. For a rights complaint, identify the content URL, the rights involved and a way to contact you; provide only information needed to review it.

Moderators may move, edit or remove content, limit features or suspend accounts to enforce these rules and protect the community. Serious abuse may require immediate action. You may ask for a review by email. An account restriction does not by itself cancel a valid paid license or remove statutory rights; contact us to resolve legitimate purchase access.

Privacy, changes and contact

The privacy policy describes how we handle personal data. It is a notice about processing, not permission for unrelated data use. The cookie information explains browser storage used by the forum.

We will date revisions to these terms and give notice of material changes through the site or an appropriate account notice. Changes do not retroactively reduce rights already granted with a purchase. If you disagree with new website terms, stop using the affected service and contact us about your account or existing purchases. Mandatory protections under applicable law remain in effect.